Privacy Policy

Last updated: July 2026

Roof Snap ("we", "us") provides aerial roof photography services in Dore & Totley, Sheffield (S17). This page explains what personal data we collect when you book a flight, how we use it, and your rights under UK GDPR.

What we collect

When you make a booking, we collect: your name, email address, phone number, property address, preferred date and time slot, and any optional notes you provide (for example, access instructions or gate codes).

How we use it

We use this information solely to arrange and carry out your booking — to confirm your slot, contact you about your flight, and deliver your photographs. We do not use your data for marketing and we do not sell it to anyone.

How long we keep it

We retain your booking information for 12 months from the date of booking, after which it is permanently deleted.

Third parties

We do not share your data with third parties for marketing purposes. We use a small number of service providers to run Roof Snap, each of whom only processes your data to help deliver your booking:

• Supabase — stores your booking details securely in our database.
• Stripe — handles payment. Your card details are entered directly on Stripe's secure checkout page and are never seen or stored by us.
• Resend — sends your booking confirmation and status update emails.
• ClickSend — sends your booking confirmation and status update text messages.

This website also uses Google Fonts and an embedded Google Map, which may receive your IP address when the page loads, and Netlify, our hosting provider. We use Cloudflare Web Analytics to count visits and see which pages are viewed — it is privacy-first: it does not use cookies and cannot track you across other websites.

Cookies: we use Microsoft Clarity, which sets cookies to record anonymised replays of how the site is used (mouse movement, clicks and scrolling) and produce heatmaps, so we can improve the site. It does not capture what you type and is not used to identify you personally. If you'd prefer not to be included, you can block cookies in your browser, turn on its tracking protection, or use an ad-blocker, or email us at hello@roofsnap.co.uk. We don't use any advertising or marketing cookies.

Your rights

Under UK GDPR you can ask us what data we hold about you, correct it, or have it deleted at any time. To do so, email hello@roofsnap.co.uk and we'll action your request within 30 days.

Questions

If you have any questions about this policy or how we handle your data, contact us at hello@roofsnap.co.uk.